Support

Help us reproduce the issue

• App version, device model and OS version
• The screen and steps that caused the issue
• A screenshot with personal information hidden, if available

Never send passwords, card information, purchase tokens or unnecessary ID documents.

Premium missing after purchase?

Check that you are using the original Google Play or App Store account, then use Restore purchases in the app. Cross-store transfers are not supported. If the issue remains, email us the order identifier and incident time.

Refunds follow the purchasing store's process and applicable law. Google Play refunds · Apple refunds

Data access and deletion

There is no game-operated account. Contact the email above for access, deletion, correction or other requests about support materials. Identity checks are limited to what the request needs.

On Android, clear app data in Settings → Apps → True Cue → Storage. On iOS, deleting the app removes its local data; offloading retains it. OS backups are managed separately. Resetting in-game preferences is not a full data deletion.

App deletion does not erase store purchase records or provide a refund. Reinstallation may require restoring through the original store account. Read the Privacy Policy.