Privacy Policy

1. Operator and contact

ArizelSoft operates True Cue: Pool & Billiards and this information website. Contact arizelsoft@gmail.com for privacy questions or access, correction, deletion and restriction requests. The game does not provide its own account registration or login system.

2. On-device information

Language, sound, graphics, controls, equipment choices, graphics setup results, practice statistics, free-play counters and reset dates are stored on your device. The latest match replay is kept in memory and disappears when the app closes. Sharing a frame creates temporary image files in app storage; a later share replaces them.

Game-state, shot and physics diagnostic files may be stored locally. The current app does not automatically upload these files to the operator. Purchase verification may cache product, order/transaction identifiers, purchase status and signed purchase evidence locally. Purchase evidence is not sent to your opponent. There is no game-operated cloud save service; operating-system backup settings may apply separately.

Random reward identifiers and today's remaining ad-bonus matches are stored locally to prevent duplicate rewards. Tips use Apple's verified transaction result and do not create a gameplay entitlement.

3. Online play and invitation links

Optional friend matches use a Cloudflare relay over HTTPS/WSS. Random room identifiers, entry codes, protocol/game version, rule/venue, connection role, turns, shots, ball positions and match state are processed to connect and synchronize the players. Necessary gameplay state is forwarded to the other player in that room. The app does not read your address book or your friend's phone number.

The relay code does not maintain a player-profile or permanent match-history database. Temporary room state is cleared when a room is left, disconnected or cancelled. Unjoined waiting rooms expire 15 minutes after creation; an active connected match is not subject to that same 15-minute expiry.

Cloudflare may process IP addresses, request time/path and network/browser/device request information to deliver and protect its services. This is separate from game room state and is subject to the provider's operational, security and retention practices.

4. Purchases and restoration

Where Google Play or Apple App Store purchases are enabled, the store handles payment methods, store accounts and checkout. The app uses store purchase evidence to verify, acknowledge and restore Premium; it does not request or store card numbers or passwords. On iOS, verified StoreKit transactions and current entitlements are used. The operator may access order/refund information made available by the store. Restore purchases using the original store account. Cross-store entitlement transfers are not currently supported.

Builds with purchasing disabled do not charge you. Store Sandbox transactions differ from live purchases; check the store confirmation screen. Additional platform releases will be accompanied by updated disclosures.

5. Sharing and support

Sharing an invitation or replay image passes content to the app you choose through the system share flow. That app's policies govern subsequent processing. Share room links/codes only with your intended participant.

Email support processes your sender address, message and any attachments, app/device information or order identifier you choose to provide. Do not send passwords, card information, purchase tokens or unnecessary ID documents. Support email uses Google's Gmail service.

6. Providers and international processing

• Cloudflare, Inc.: website delivery, secure networking, match relay and security. See Cloudflare's privacy information.
• Google / Google Play: store accounts, payments, purchase restoration and store security. See Google's Privacy Policy.
• Google / Gmail: delivery and storage of email you send to support.

Providers may process information in the United States and other countries where they operate. Our hosting/relay is not configured to guarantee processing exclusively in Korea. Cloudflare describes its facilities in its global network information. Processing locations, provider roles and retention are governed by the applicable provider documentation and contracts. You may choose basic offline play without online matches, purchases or email support. Contact us about these processing activities or your rights.

Apple / App Store: iOS payments, restoration, transaction verification and store security. Apple processes Apple Account and transaction information, potentially in the United States and other countries where it operates. See Apple's Privacy Policy.

7. Retention and deletion

Local information may remain until app data is removed. On Android, use Settings → Apps → True Cue → Storage to clear app data. Resetting in-game preferences does not erase all gameplay or purchase records. Deleting the app is not a refund and does not erase store transaction records. Replay and room-state retention are described above.

Support materials are deleted when the request and necessary follow-up are resolved. Materials required for a dispute or legal obligation are limited to the necessary scope and period; we will explain applicable reasons and periods on request. Provider-operated security or legal records follow the provider's own retention policy and are not all directly deletable by ArizelSoft.

There is no game account to close. See data request instructions. Any identity verification will be limited to what is necessary for the request.

8. Advertising, permissions and security

Ad-enabled Android and iOS versions use Google AdMob (Google Mobile Ads SDK) and UMP. Only optional rewarded ads are offered after free matches are exhausted. Standard practice, statistics and Premium are ad-free. Builds using test ads may also communicate with these SDKs; this functionality does not apply to older builds without ads.

Google may process IP addresses and approximate location, device/app identifiers, ad views and interactions, diagnostics and performance data for ad delivery, measurement and fraud prevention. Information may be shared with Google and ad providers and processed in the United States or other operating countries. Provider retention/deletion follows Google's Privacy Policy. Android advertising IDs can be reset or deleted in the device’s ad privacy settings. IDFA is available only with iOS tracking permission. Denying tracking does not reduce the reward when a permitted ad is available. Manage applicable regional consent through the consent form and Settings → Ad privacy choices when required. We do not silently reset your consent.

This website has no advertising/analytics scripts or visitor-tracking cookies. Gameplay does not request camera, microphone, address-book or precise-location access. Sharing uses the system flow you initiate. Connections use HTTPS/WSS; keep your device secured and updated.

9. Rights and updates

You or your legal representative may exercise rights available under applicable law, including access, correction, deletion and restriction. Guardians can contact us about minors' information; unnecessary child information is not requested. You may also contact your local privacy authority. Changes to features, providers or processing will be reflected in this policy and its date. Material changes will be announced in the app or on this site, and separate consent will be obtained where required by law.